:root{font-family:Tahoma,Arial,sans-serif;color:#162d34;background:#dce3e6;font-size:16px;--green:#007f67;--line:#e7ecee;--muted:#61747c}*{box-sizing:border-box}body{margin:0}button,input,textarea{font:inherit}button{cursor:pointer;border:0;border-radius:8px;padding:10px 15px;background:#edf2f3;color:inherit}button:hover{filter:brightness(.96)}button:disabled{opacity:.5;cursor:not-allowed}input,textarea{border:1px solid #d7e0e3;border-radius:8px;padding:12px;outline-offset:3px}button:focus-visible,input:focus-visible,textarea:focus-visible{outline:2px solid var(--green)}[hidden]{display:none!important}.primary{background:var(--green);color:white}.login-wrap{min-height:100dvh;display:grid;place-items:center;background:linear-gradient(180deg,#00816b 0 25%,#e8efed 25%)}.login-card{background:white;width:min(430px,92vw);padding:40px;border-radius:14px;box-shadow:0 16px 60px #12352b15}.brand-mark{background:var(--green);color:white;border-radius:14px;display:grid;place-items:center;font-size:34px;width:48px;height:48px}.login-card h1{margin-bottom:6px}.login-card p{color:var(--muted);line-height:1.7}.login-card label{display:block;margin:24px 0 8px;font-size:14px}.login-card input{width:100%}.login-card button{width:100%;margin-top:24px}.login-card small{font-size:12px;color:var(--muted)}#login-error,#mfa-error,.employee-form p{color:#a02020;font-size:14px}main{height:100dvh;display:grid;grid-template-columns:84px 350px minmax(0,1fr);max-width:1800px;margin:auto;background:white}.rail{background:#f0f4f5;padding:22px 12px;display:flex;align-items:center;flex-direction:column;border-left:1px solid var(--line);gap:20px}.rail-label{font-size:12px;color:var(--green)}.rail-bottom{margin-top:auto;display:flex;gap:14px;align-items:center;flex-direction:column;font-size:14px;text-align:center}.rail-bottom button{font-size:14px}.inbox{display:flex;flex-direction:column;border-left:1px solid var(--line);min-height:0}.inbox header{padding:26px 24px 12px;display:flex;justify-content:space-between;align-items:center}.inbox h1{font-size:24px;margin:0}.count{background:#e4f5ed;border-radius:30px;padding:3px 9px;font-size:14px;color:var(--green)}.search{padding:12px 18px}.search input{width:100%;background:#f4f7f8;border:0;font-size:14px}.filters{display:flex;gap:8px;padding:4px 18px 18px}.filters button{border-radius:24px;font-size:14px;padding:8px 12px}.filters .selected{background:#d9f6e9;color:#00684e}.conversation-list{overflow:auto;flex:1}.conversation{border:0;border-radius:0;background:white;width:100%;display:flex;gap:12px;padding:20px 18px;text-align:right;border-bottom:1px solid #f0f3f4}.conversation.active{background:#eaf2f1}.avatar{width:44px;height:44px;flex-shrink:0;display:grid;place-items:center;background:#d9ebe7;color:#2c6b5e;border-radius:50%;font-size:18px}.summary{min-width:0;flex:1}.summary strong{font-size:15px;font-weight:500;display:block;margin:2px 0 8px}.summary p{margin:0;color:var(--muted);font-size:14px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.tag{color:var(--green);font-size:12px;display:block;margin-top:8px}.inbox footer{padding:16px;font-size:12px;color:var(--muted);border-top:1px solid var(--line)}.offline-dot{display:inline-block;width:7px;height:7px;background:#b88838;border-radius:50%;margin-left:6px}.chat{min-width:0;display:flex;flex-direction:column;background:#efeae2}.demo-banner{background:#fff2ce;color:#715815;text-align:center;padding:11px;font-size:13px;line-height:1.6}.empty{flex:1;display:flex;align-items:center;justify-content:center;flex-direction:column;text-align:center;padding:30px;background:#f7f9fa}.empty h2{font-size:24px;font-weight:400}.empty p{color:var(--muted);line-height:1.8}.empty-icon{font-size:100px;color:#91b8ac}#chat-content{display:flex;flex-direction:column;flex:1;min-height:0}.chat-header{display:flex;align-items:center;gap:12px;background:#f3f6f7;padding:15px 24px;min-height:80px}.contact{flex:1}.contact h2{font-size:16px;margin:0 0 8px}.contact small{font-size:12px;color:var(--muted)}.chat-header button{font-size:14px}.messages{flex:1;overflow:auto;padding:30px clamp(18px,5vw,80px);display:flex;flex-direction:column;gap:16px;background-image:radial-gradient(#7b8f7920 .8px,transparent .8px);background-size:22px 22px}.bubble{background:#fff;padding:12px 15px 8px;max-width:78%;border-radius:10px 0 10px 10px;align-self:flex-start;box-shadow:0 1px 2px #0001;line-height:1.7;overflow-wrap:anywhere}.bubble.out{align-self:flex-end;background:#d9fdd3;border-radius:0 10px 10px 10px}.bubble p{margin:0;white-space:pre-wrap}.bubble small{display:block;text-align:left;font-size:12px;color:#677d70;margin-top:5px}.compose{display:flex;gap:12px;padding:14px 20px;background:#f3f6f7;align-items:center}.compose textarea{resize:none;flex:1;min-width:0;background:white;line-height:1.6;max-height:130px}.compose-hint{margin:0;padding:9px 22px;background:#f3f6f7;font-size:12px;color:var(--muted);line-height:1.6}.mobile-back{display:none}#notice{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);background:#203c36;color:white;padding:14px 22px;border-radius:8px;max-width:90vw;font-size:14px;z-index:5}.no-results{padding:25px;color:var(--muted);line-height:1.8}.text-button{background:transparent;color:var(--green);padding:9px 0!important;margin:14px 0 0!important}.modal{position:fixed;z-index:30;inset:0;background:#102a2a88;display:grid;place-items:center;padding:20px}.modal-card{width:min(720px,100%);max-height:calc(100dvh - 40px);overflow:auto;background:#fff;border-radius:14px;padding:26px;box-shadow:0 15px 65px #0004}.modal-card header{display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid var(--line);padding-bottom:14px}.modal-card h2,.modal-card h3{margin:0}.modal-card h3{font-size:16px;margin-top:25px}.modal-card header button{font-size:26px;line-height:1;padding:3px 10px}.muted{color:var(--muted);line-height:1.7}.settings-form{padding:14px;background:#f3f7f6;border-radius:9px}.settings-form label,.employee-form label{display:block;font-size:13px;color:#42565d}.settings-form div{display:flex;gap:8px;margin-top:8px}.settings-form input{flex:1;min-width:0}.employee-form{margin-top:22px;padding-top:1px;border-top:1px solid var(--line)}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin:14px 0}.employee-form input,.employee-form select{display:block;width:100%;margin-top:6px;border:1px solid #d7e0e3;border-radius:8px;padding:10px;background:#fff}.employee-form button{margin-top:4px}.user-list{border:1px solid var(--line);border-radius:8px;overflow:hidden;margin-top:12px}.user-row{display:flex;justify-content:space-between;gap:16px;padding:13px;border-bottom:1px solid var(--line);align-items:center}.user-row:last-child{border:0}.user-row strong,.user-row small{display:block}.user-row small{color:var(--muted);margin-top:4px;direction:ltr;text-align:start}.user-mfa{font-size:12px;color:var(--green);white-space:nowrap}@media(min-width:1400px){main{height:calc(100dvh - 36px);margin:18px auto;width:calc(100% - 36px);box-shadow:0 8px 50px #1232}}@media(max-width:800px){main{grid-template-columns:66px 290px minmax(0,1fr)}.rail{padding:18px 8px}.chat-header{padding:12px}.bubble{max-width:92%}.chat-header{flex-wrap:wrap}}@media(max-width:650px){main{grid-template-columns:60px 1fr}.chat{display:none}.chat-open main{display:flex}.chat-open .rail,.chat-open .inbox{display:none}.chat-open .chat{display:flex;width:100%}.mobile-back{display:block}.login-card{padding:28px}.chat-header .primary{margin-right:auto}.messages{padding:22px 16px}.modal{padding:10px}.modal-card{max-height:calc(100dvh - 20px);padding:18px}.form-grid{grid-template-columns:1fr}.settings-form div{display:block}.settings-form button{width:100%;margin-top:8px}.user-row{align-items:flex-start;flex-direction:column;gap:4px}}


.chat-tabs{
  display:flex;
  gap:8px;
  padding:10px 18px;
  background:#f3f6f7;
  border-top:1px solid var(--line);
  border-bottom:1px solid var(--line);
}
.chat-tab{
  border-radius:20px;
  padding:8px 14px;
  font-size:13px;
}
.chat-tab.selected{
  background:#d9f6e9;
  color:#00684e;
  font-weight:600;
}
.calls{
  flex:1;
  overflow:auto;
  padding:24px clamp(18px,5vw,70px);
  background:#f7f9fa;
}
.no-calls{
  max-width:640px;
  margin:50px auto;
  padding:30px;
  background:white;
  border:1px solid var(--line);
  border-radius:12px;
  color:var(--muted);
  text-align:center;
}
.call-card{
  max-width:900px;
  margin:0 auto 20px;
  background:white;
  border:1px solid var(--line);
  border-radius:12px;
  overflow:hidden;
  box-shadow:0 2px 8px #0000000a;
}
.call-card-header{
  padding:16px 18px;
  display:flex;
  justify-content:space-between;
  gap:16px;
  align-items:center;
  background:#f3f7f6;
  border-bottom:1px solid var(--line);
}
.call-meta{
  color:var(--muted);
  font-size:12px;
  direction:ltr;
}
.call-summary,
.call-recording{
  padding:16px 18px;
  border-bottom:1px solid var(--line);
}
.call-summary strong,
.call-recording strong{
  font-size:13px;
  color:var(--green);
}
.call-summary p{
  margin:8px 0 0;
  line-height:1.7;
  white-space:pre-wrap;
}
.call-transcript{
  padding:16px 18px;
  display:flex;
  flex-direction:column;
  gap:10px;
}
.call-turn{
  max-width:82%;
  padding:10px 12px;
  border-radius:10px;
  background:#f1f4f5;
}
.call-turn.agent{
  align-self:flex-end;
  background:#d9fdd3;
}
.call-turn.customer{
  align-self:flex-start;
}
.call-turn strong{
  display:block;
  font-size:11px;
  color:var(--green);
  margin-bottom:5px;
}
.call-turn p{
  margin:0;
  line-height:1.65;
  white-space:pre-wrap;
}
.call-recording audio{
  display:block;
  width:100%;
  margin-top:10px;
}
@media(max-width:650px){
  .calls{padding:14px 10px}
  .call-card-header{align-items:flex-start;flex-direction:column}
  .call-turn{max-width:94%}
  .chat-tabs{overflow:auto}
  .chat-tab{white-space:nowrap}
}


.rail-nav{
  display:flex;
  flex-direction:column;
  gap:8px;
  width:100%;
}
.rail-nav-button{
  padding:9px 4px;
  background:transparent;
  display:flex;
  flex-direction:column;
  align-items:center;
  gap:4px;
  color:var(--muted);
}
.rail-nav-button span{font-size:20px}
.rail-nav-button small{font-size:11px;text-align:center}
.rail-nav-button.selected{
  background:#d9f6e9;
  color:var(--green);
}
.permission-box{
  border:1px solid var(--line);
  border-radius:9px;
  padding:12px;
  margin:12px 0;
  display:grid;
  gap:9px;
}
.permission-box legend{
  padding:0 6px;
  font-size:13px;
  font-weight:600;
  color:var(--green);
}
.permission-box .check-label{
  display:flex;
  align-items:center;
  gap:8px;
}
#call-content{
  display:flex;
  flex-direction:column;
  flex:1;
  min-height:0;
}
.call-detail-header{
  flex-shrink:0;
}
.permission-note{
  margin:0;
  padding:16px 18px;
  color:var(--muted);
  background:#f7f9fa;
  border-bottom:1px solid var(--line);
}
.download-recording{
  display:inline-block;
  margin-top:12px;
  padding:9px 14px;
  border-radius:8px;
  background:var(--green);
  color:white;
  text-decoration:none;
  font-size:13px;
}

/* Per-user read state */
.unread-row{display:block;border-bottom:1px solid #e4ece8}
.unread-row>.conversation{flex:1;width:100%;min-width:0;border-bottom:0}
.conversation.has-unread .summary p,.conversation.has-unread .summary strong{font-weight:750}
.unread-badge,.nav-unread{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;min-width:12px;min-height:12px;border-radius:20px;background:#168449;color:white;font-size:12px;padding:3px}
.nav-unread[hidden]{display:none}
.mark-unread{margin-inline-start:auto;margin-inline-end:12px;margin-bottom:6px;border:0;background:transparent;color:#176440;font-size:11px;cursor:pointer}
.mark-unread:focus-visible{outline:2px solid #168449}
.unread-row .conversation .unread-badge{align-self:center;min-width:16px;height:16px;min-height:16px;line-height:16px;padding:2px;box-sizing:content-box}
.unread-row .mark-unread{display:block;width:fit-content}
.unread-row .conversation:not(.has-unread) .summary strong{font-weight:600}

/* FIBERGO_UNREAD_LAYOUT_V2 */
#inbox-filters{
  flex-wrap:wrap;
  flex-shrink:0;
  gap:6px;
  min-width:0;
  width:100%;
  box-sizing:border-box;
}
#inbox-filters button{
  flex:0 0 auto;
  max-width:100%;
  white-space:normal;
  overflow-wrap:anywhere;
  line-height:1.35;
  padding:7px 10px;
}
.rail .rail-nav-button .nav-unread{
  display:inline-flex;
  align-self:center;
  align-items:center;
  justify-content:center;
  flex:0 0 auto;
  width:auto;
  min-width:18px;
  max-width:100%;
  height:18px;
  min-height:18px;
  padding:0 4px;
  margin:0;
  box-sizing:border-box;
  font-size:10px;
  font-weight:700;
  line-height:18px;
  border-radius:9px;
  white-space:nowrap;
  font-variant-numeric:tabular-nums;
}
.rail .rail-nav-button .nav-unread[hidden]{display:none}

/* FIBERGO_MESSAGE_DIRECTION_V1
 * Resolve bidi per preserved paragraph, independently of the UI language.
 * A Turkish template header must not determine the Arabic body's direction.
 */
.messages .bubble p{
  unicode-bidi:plaintext;
  white-space:pre-wrap;
  text-align:start;
  overflow-wrap:anywhere;
  word-break:normal;
}

/* FIBERGO_CONVERSATION_MANAGEMENT_V1 */
.status-filter{display:flex;flex-direction:column;gap:5px;padding:0 18px 12px;font-size:12px;flex-shrink:0}
.status-filter select,.conversation-organization select{min-width:0;max-width:100%;padding:8px;border:1px solid var(--line);border-radius:8px;background:white;font:inherit;color:inherit}
.conversation-organization{display:flex;flex-wrap:wrap;align-items:center;gap:10px;padding:10px 18px;background:#f5f8f8;border-bottom:1px solid var(--line);flex-shrink:0;font-size:13px}
.conversation-organization label{display:flex;align-items:center;gap:8px;min-width:0;flex-wrap:wrap}
.conversation-organization small{color:var(--muted)}
.unread-row.has-status{border-inline-start:4px solid var(--conversation-status-color)}
.unread-row.has-status>.conversation{background:color-mix(in srgb,var(--conversation-status-color) 9%,white)}
.unread-row.has-status>.conversation.active{box-shadow:inset 0 0 0 2px var(--green)}
.conversation-status-label{display:inline-block;margin-top:7px;font-size:12px;font-weight:700;color:#17343b;border-bottom:2px solid var(--conversation-status-color);unicode-bidi:plaintext}
.conversation-last-activity,.archive-reason{display:block;font-size:11px;color:var(--muted);margin-top:6px}
.management-modal{z-index:35}
.status-editor{display:grid;grid-template-columns:1fr 1fr;gap:12px;padding:16px 0;border-bottom:1px solid var(--line)}
.status-editor label{display:flex;flex-direction:column;gap:5px;font-size:13px;min-width:0}
.status-editor input{width:100%;min-width:0;font:inherit;padding:8px}
.status-editor input[type=color]{height:38px;padding:3px;max-width:100px}
.status-editor .status-active{flex-direction:row;align-items:center}
.status-editor input[type=checkbox]{width:auto}
.status-reorder{display:flex;gap:6px}
.status-editor-error{color:#9d2525;grid-column:1/-1;margin:0}
@media(max-width:650px){.status-editor{grid-template-columns:1fr}.conversation-organization{padding:8px;font-size:12px}}

.handoff-reminder{margin:0 18px 12px;padding:10px;border:1px solid #efd99a;background:#fff8e6;border-radius:9px;flex-shrink:0;color:#674a11;font-size:12px;line-height:1.6}
.handoff-reminder p{margin:0 0 6px}
.handoff-reminder button{font-size:12px;padding:6px 9px;background:#f8e9bd;color:#523b0d}
.status-reorder{flex-wrap:wrap}
.status-reorder .delete-status{color:#922c2c;background:#fff0f0;font-size:12px}
.rail a.rail-nav-button{text-decoration:none;color:inherit;box-sizing:border-box}
.social-frame{grid-column:2/-1;width:100%;height:100vh;border:0;background:#f6f8f9}

/* FIBERGO_WHATSAPP_IMAGE_MEDIA_V1 */
.message-media{margin-top:9px;max-width:min(420px,72vw)}
.message-media>a{display:block;border-radius:9px;overflow:hidden;background:#edf1f2;line-height:0}
.message-media img{display:block;width:100%;max-height:430px;object-fit:contain;cursor:zoom-in}
.message-media-actions{display:flex;justify-content:flex-end;margin-top:7px;line-height:1.4}
.message-media-download{color:var(--green);font-size:13px;font-weight:700;text-decoration:none;padding:5px 8px;border-radius:7px;background:#edf7f4}
.media-status{margin-top:8px!important;color:var(--muted);font-size:13px}
.media-error{color:#982c2c}